Refund Policy


We are committed to delivering your order accurately, in good condition and always on time. We partner only with reputed national courier companies to ship your orders. Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere without disclosing the contents of the package.

For order above ₹ 999 shipping is absolutely free. For orders below ₹ 999 there is a normal fee of ₹50 charged for delivery.

We ship your order within 1-2 working days from your order date
You can expect your order to be delivered to you in 3-4 working days in major cities and 4-5 days for other locations as per your pin code.
You can track your order online once it is dispatched. While we shall Endeavour to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases via mail



Products bought during EOSS and Flash Sale cannot be exchanged. Please contact customer care to know more.
At Velure, we are committed to customer delight and making online Sleepwear & Lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll send a replacement product upon receipt of returned products.
To be eligible for exchange, the products should not be used, washed or dirty. The product must also be in its original undamaged Velure packing with all tags attached. Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.
Replacement products will be typically shipped within 4 working days of receiving the returned products.


We DO NOT do refunds. We give gift cards which can be utilised in the next purchase.

If Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost.

Ensure the items you would like to return meet our guidelines:

Step 1: Email us at or contact us at +91 9819699144 to initiate exchange.
Step 2: Put the items in the Velure Box along with the original invoice.
Step 3: Seal the box ensuring that all sides are properly closed and courier it to us at the below mentioned address.
Step 4: Kindly email us the AWB or Reference number at

Vardhman Sleepwear & Lingerie Pvt. Ltd.
407, 4th Floor, Paras Gopal, V.S. Matkar marg, Opp. Bhoomi Plaza, Dadar West. Mumbai – 400028.
Contact: 022-49731760 (Monday - Saturday, 9 am - 7 pm IST)